Supported Third-Party Products

This lists the third-party products that each Accela component supports (such as Civic Platform [CP], Accela Citizen Access [ACA], the Accela database [DB], and others).

Accela IVR App Server

Products
Tomcat v6.0.37 (AIVR), Java SE 1.6.0_154
Voxeo Prophecy Server 14, VoiceXML, Premium ASR/TTS or Nuance 9

Browsers

For full details, see the Civic Platform Browser Support Policy on Community.

Products Accela component
CP Client ACA3

Google Chrome 73

 ✔ ✔

Firefox 61

   ✔

MS Edge 38

 ✔ ✔

MS Internet Explorer 11

 ✔5, 14 ✔
Opera 54   ✔

Safari 11

   ✔

Document review/comparison on the Civic Platform Client

Products
Adobe PDF Reader/Writer (support EDR feature)7
Acrobat Pro XI, DC 2015, DC 2018
ComparA 4.03.1024 (support document comparison)

Esri ArcGIS products

Products Accela component
AMO Client AGIS (SL) App Server AGIS (JS) App Server
Esri ArcGIS Engine 10.6.x with network extension ✔1    
Esri ArcGIS Network Analyst for Server 10.5.x, 10.6.x   ✔9 ✔9
Esri ArcGIS Server Standard and Enterprise Advanced (10.5.x, 10.6.x)   ✔9 ✔9, 11

Other third-party products

Products Accela component
CP Client ACA3 AMO Client CP Web Server CP App Server ACA Web Server AGIS (SL) App Server AGIS (JS) App Server AMO Server
Elasticsearch 6.3.2 ✔     ✔ ✔        
JAWS 16 screen reader ✔ ✔              
Microsoft .NET Framework 4.6 ✔7                
Microsoft .NET Framework 4.7.1   ✔ ✔8     ✔ ✔ ✔ ✔8
Microsoft Silverlight 5 ✔ ✔6              
Microsoft Silverlight Run-Time v5             ✔    
SSL Certificate (optional, required for PCI compliance)       ✔ ✔ ✔ ✔ ✔ ✔
TLS 1.2 (internet protocol for Transport Layer Security) ✔12 ✔ ✔ ✔ ✔ ✔   ✔ ✔

Payments

Products Accela component
CP Client ACA3
PayPal SHA-256 certificate for payment processing ✔ ✔
UIC Magnetic Stripe Reader, Model # MSR213U- 33AUKNR ✔  

Reporting

Products Accela component
CP App Server AMO Client
Accela Report Writer1 ✔  
Crystal Reports Runtime Engine v13.0.22   ✔13
Crystal Reports V11 (XI) r1/r2, V11 (XI) Enterprise, 2008 v1 (No Patch)/v2/v3 (Embedded), Server 2011/2013 with Enterprise 4.1 ✔  
Microsoft Exchange Server 2007 SP1, 2010, 2010 SP1, 2013 ✔  
Microsoft Report Viewer 2008 & 2010   ✔
Microsoft SQL Server Reporting Services (SSRS) 2016, 2012 ✔  
Oracle Reports 11g ✔  

Web, application, and database servers

Products Accela component
CP Client ACA3 CP Web Server CP App Server ACA Web Server AGIS (SL) App Server AGIS (JS) App Server AMO Server DB Server
Adobe ColdFusion 7 Enterprise (CFMX)     ✔            
Microsoft IIS 7.x; 8.x         ✔ ✔ ✔ ✔  
Microsoft SQL Server 2014, 20162 ✔ ✔   ✔ ✔   ✔ ✔15 ✔
MySQL 5.6             ✔    
Oracle 11gR2 (11.2.0.3+), 12cR1, 12cR2, Enterprise, Standard, Standard One ✔ ✔   ✔     ✔ ✔ ✔
Railo (alternate option to CFMX)     ✔            
Wildfly 10.1.0 Application Server, Undertow embedded Web Server, Java v1.8.0_202     ✔ ✔          

1 Provided by installer.

2 See vendor information about supported environments.

3 Citizen Access client requirements also apply to Accela Mobile Citizen Access.

4 Accela IVR only supports Tomcat v6.0.37 and JDK v1.6.0_15 (32 bit or 64 bit). JBoss is not required.

5 Civic Platform pages use Internet Explorer 5 Compatibility Quirks Mode when loaded in Internet Explorer 11. Do not change the document mode.

6 A compatibility issue may prevent JAWS from recognizing Accela objects that use Silverlight.

7 Civic Platform Client requires .NET Framework to run Accela Electronic Document Review.

8 Install the .NET Framework on both machines before installing the AMO server and client.

9 The AGIS Silverlight and JavaScript application servers and the AMO client require the same version of all Esri products.

11 ArcGIS 10.5.x and later requires Oracle 12c or SQL Server 2012 to support pagination.

12 Depends on browser TLS 1.2 setting.

13 For Mobile Office using Crystal Reports, install or upgrade to Crystal Reports v13.0.22 (available from the Mobile Officer server web page).

14The Administration Tools use only Internet Explorer 11.

152014 only.